FAQ

Our FAQs will answer all questions you might have regarding the services we provide and the different stages of the product life-cycle.

1.How long does a quotation take?
In most cases, we respond within 1 working day after receiving the query, and quote within3 working days. If the quote is delayed, the notification will send you as soon as possible.

2.Can I use my own material for production?
Yes, customer-supplied material is fine so long as it fits with our machine capabilities.

3.How do I know my design will be kept confidential?
We of course will sign and adhere to any non-disclosure or confidentiality agreement. We also have a strict policy within our factory that no photographs are ever allowed of a customer’s product without express permission. Ultimately we rely on our reputation of working with hundreds of thousands of unique designs over many years and never allowing any proprietary information to be disclosed to a third party.

4.Who will own the design of the product?
H&W never takes ownership of any design file or IP. We only hold the files we have generated during the project until the last payment has been processed, after which all files will be released to you.

5.How do you protect my product design from being copied by manufacturers?
We have implemented some strategic and solid workflows and prevention methods to make sure that no leak will come from our side or the partners we work with.
6.Can you do patents?
We are not a patent agency, while definitely we’d be glad to help you get ready for a patent application and perform a patent search if required.

7.What services do you offer?
Our services cover the entire product life cycle, beginning to end, from concept/ ideal generation to shipment. Below is a brief list of the major services we offer:
– Engineering Consulting
– Concept and Industrial Design
– Firmware Development
– Copyright Protection
– Sourcing
– Management Supply
– Mold & Tooling
– Electronic Manufacturing
– Assembly & Manufacture
– Quality Control

– Logistics

8.How long does it take to build a hardware product?
We deal with products that vary in complexity. from our experience general rule of thumb, we can assume the following:
Quotation: 3 working days
Kickoff: 2 working days
Development: 30 working days
Hardware Mockup: 5 working days
Enclosure 3D Printed: 2 working days
Mold: 30 working days
Box Build: 30 working days
Delivery: 5-7 working days

For more questions & details, feel free to email us at sales@hw-electronic.com or contact us to leave a message.